Frequently Asked Questions
What are your licensing terms? Our license is a rights-managed, single-use license, good for all media, worldwide, in perpetuity. The license is good for the life of your project. Please visit our license agreements page for more information - License Agreements
Can I get a copy of the footage without a watermark prior to purchase? No, we do not provide non-watermarked comps/footage to users, studios, networks, etc for fairly obvious reasons, under any circumstances.
I need to purchase a clip right now, when are you open? Our online store is open 24/7, all year round. Purchases can be made at anytime. Our staff is available 9am-5pm, Mon-Fri PST (Los Angeles) except on US Holidays.
Can I get a discount? Discounts are seldomly given during our newsletter promotions. Don't miss out on our next promotion: NEWSLETTER SIGNUP
Where are the prices of your footage? Our pricing can be found on each clip's individual page. Please note that prices can vary and can be changed at any time.
Which formats do you offer? We attempt to provide a variety of pre-made formats, which will be listed in the "filter results" or on a clip page.
Can I make a custom format request? Yes, we offer custom format requests of footage. An additional fee will apply and the lead time is 2 business days for turnaround. Please contact for more information. [email protected]
How long until my download link expires? The download link is good for 1 week or for 5 downloads, whichever comes first.
My download link is not working! Our apologies for the issue. Please email so that our support staff can get to it right away. Most instances, this only takes a few minutes to correct. [email protected]
What if I end up not using the clip that I purchased? Since our footage is delivered digitally, all sales are final and there are no refunds if downloaded.
Can I see what the clip looks like in my project before I purchase it? Absolutely! Just go to the clip’s page and click "download", which is located on the right hand side of the page. Then select a preview option from the drop-down menu and click on it to download. Then see how the clip looks in your project! The preview file will have our watermark on it. Purchase is required for a clip without a watermark.
I purchased a 1080 clip, but now I need the raw (4k/5k) version of it. Can I upgrade? Yes. Please contact and a representative will help you. You will only be charged the difference between the two formats. [email protected]
Why does the raw file look different than what's on the site? The raw file is exactly that, raw. It's untreated and in its purest form and is not color corrected, re-framed and stabilized.
*Some stabilization may have been necessary to correct for the 1080 version of the clip.
Why is there no purchase option for the clip I want? We are constantly updating our servers with new footage. Chances are, the clip you want will be available shortly. However, if you’re at the 11th hour of a production deadline and need it sooner, please contact or call 1-855-294-6630 and we’ll get that clip uploaded for you. [email protected]
Can I test out footage before I purchase? Yes, just go the clip's page and click "download". Select from the options and download your format of choice. The download test files will have a watermark on them.
Can I use the footage on all my projects? Is the footage Royalty Free? No, our footage is rights managed and licensed on a per project basis. This means you can only use it once, per license.
How can I use your license? We like to keep things simple. We offer a one-time use per project license, worldwide, in perpetuity. This means that you can use a purchased clip once in your project, but that clip would remain with your project forever. Additionally, Feature Film, Documentary and TV Episodic projects may use the footage for in-context promotion of the specified project. Also, you may not give or sell the footage to others. This would violate the contract and you may become liable. Please review our Terms and Conditions for further details.
What are property rights and what do I have to be aware of? Certain properties are privately owned and/or trademarked. Therefore, images of these properties cannot be used for television or Internet broadcast, for theatrical presentation or in any other medium without the express written consent of that property’s owner. Examples of such properties would be the Hollywood Sign, the Transamerica Tower or the Chrysler Building. When you purchase shots of these places, we are selling you a one-time use right of the footage, not the right to the property/trademark/copyright depicted in the footage.
Do you accept Purchase Orders? Yes, for select companies. Please see our Business Accounts page for more information.
Do you upscale your 4K footage? No. We make it a point to produce our footage at 4K, 5K, 6K or 8K so that the images are true 4K/UHD. Some of our footage is produced at 1080 HD, but it is always labeled as 1080 only.
We are beginning to accept footage from artists and producers. Details to come. I have aerial footage. Can I sell it here?